T & C's

 

  • Children under 2 years old go free to the show, however they are not given a seat.

 

  • Disabled access to the venue is good.  However, wheelchairs cannot gain access to the tiered seats, therefore we will accommodate the wheelchair user in the front of the tiered section they have paid for, along with one other member from their party.

 

  • Carers will be admitted free of charge when accompanying the person they care for.

 

  • Each performance last approximately 2 hours with a 15 minute interval.

 

  • Doors open 1 hour prior to first performance time.

 

  • Seats are not numbered, it is free seating in the section paid for. 

 

  • There is food available within the venue, including: hot dogs, burgers, popcorn & candy floss.

 

  • Hot and cold drinks are available within the venue.

 

  • Refunds: Once booked all tickets are non-transferable or refundable, unless the performance is cancelled, when a full refund can be obtained.

 

  • Booking terms and conditions apply to performances staged within the Theatre Big Top.

 

  • If you have booked full price tickets and booked a minimum of 5 working days in advance your tickets will be posted to you. If you have to collect your tickets at the on-site box office please take with you your reference number and credit card.

 

  • If you have booked using any discount vouchers your tickets will NOT be posted to you, as proof is required. Please collect your tickets from the on-site box office taking with you your vouchers, credit card and reference number.

 

  • All details are correct at time of publication. Changes to the published programme will be made only when circumstances are beyond our control.

 

  • Exchange Events Ltd reserves the right to refuse admission and to request latecomers to await admission until a suitable break in the programme.

 

  • In order to guarantee tickets, full payment must be made at time of booking. Tickets cannot be reserved without payment.

 

  • Special offer vouchers cannot be used against seats already booked.

 

  • Please note that if a booking is made over the telephone a booking fee will be charged per ticket.

 

  • Customers are not able to combine offers when purchasing tickets.

 

  • All offers are subject to availability.

 

  • The Management reserve the right to alter admission prices without notice.